Terms of Service, Refund Policy & Privacy

1. Terms of Service & Fulfillment

Chinook Peak Digital (“we”, “us”) provides custom small-business website design, cloud web hosting, SSL security, domain configuration, and ongoing website updates billed in Canadian Dollars (CAD).

Fulfillment Timeline: Preview websites are activated into production mode immediately upon checkout confirmation, removing the preview toolbar and routing website inquiries to your designated business email. Custom .ca or .com domain registration and SSL propagation are completed within 24 business hours.

Domain & Content Ownership: You retain full ownership of your business name, logos, photos, and custom domain name at all times. On the One-Time Ownership Buyout tier, your first 12 months of standard .ca/.com domain registration, cloud hosting, and SSL are included; after 12 months, you may export your website source files at no charge or renew managed hosting and domain care at $15 CAD/month.

2. Subscription Cancellation & Refund Policy

Zero-Penalty Subscription Cancellation: Monthly and annual subscriptions carry no lock-in contracts. You may cancel anytime by emailing hello@chinookpeakdigital.ca or calling (403) 688-0495 before your next renewal date. Upon cancellation, no further recurring charges will be billed, and we will gladly assist in transferring your custom domain to any registrar of your choice at no fee.

14-Day Satisfaction Refund Policy: Because you inspect your live website preview upfront for $0 before ordering, you always see what you are getting. If you are unsatisfied for any reason within 14 calendar days of your initial subscription payment or one-time buyout payment, contact hello@chinookpeakdigital.ca for a full refund of our service fee (minus actual wholesale registrar cost of ~$15 CAD only if we registered a brand-new custom domain in your name, which remains yours).

3. Privacy Policy (Alberta PIPA & CASL Compliance)

Chinook Peak Digital operates in strict compliance with Alberta's Personal Information Protection Act (PIPA), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), and Canada's Anti-Spam Legislation (CASL).

Payment card details are processed directly by Stripe, Inc. using PCI-DSS Level 1 encryption and are never stored on our servers. Commercial B2B outreach is sent solely to conspicuously published business contact addresses relevant to the recipient's commercial role and includes instant zero-cost one-click unsubscribe links honored immediately and permanently.

For privacy inquiries, data access, or immediate suppression requests, contact Raphael Sadek at hello@chinookpeakdigital.ca or by mail at 1404 106 Ave SW, Calgary, AB, T2W 0B7.